Quality policy
Vision and objectives
Our vision is competitive work and excellent commercial results, while respecting the principles of "Lean Organization", operating with the SFM system (Shop Floor Management - lean plant management, monitoring and control of goals), as well as constantly meeting the expectations of customers, employees, shareholders and the environment.
We strive to acquire new customers, develop new products, reduce operating costs, adapt to market demands and expectations, while at the same time respecting legal and other requirements related to the environmental aspects of the TBP company, or to safety, occupational health and compliance with information security requirements.
Our goal is to increase productivity, continuously improve quality, environmental management, the implementation of health and safety at work, prevent pollution through controlled consumption and the exploitation of natural resources, as well as to ensure safe and healthy working conditions to prevent work-related injuries and health problems, eliminate hazards and reduce health and safety risks at work, consulting with workers and involving workers and workers’ representatives, and improving information security.
Quality system
The quality system of the company TBP conforms to the ISO 9001 quality standard and the ISO 14001 environmental management system standard, the SIST ISO 45001 occupational health and safety management system, as well as the IATF 16949 automotive quality management standard and the TISAX Information Security Management System.
Quality management represents an interdisciplinary process that systematically links the processes for applying risks and opportunities in order to achieve the expected results of the quality management system, such as the conformity of products/services to customer needs and laws/regulations, in addition to increasing consumer satisfaction.
The key to commercial success lies in the search for causes and measures to address risks and opportunities, as well as continuous improvement.
Business ethics
Our policy is to conduct all our business in a fair and ethical manner. We have a zero tolerance approach to bribery and corruption. Our commitment is that in all our dealings we act professionally, fairly and honestly.
Principles of quality
At TBP we understand quality as a function of leadership at all levels — our goal is the total management of quality:
- Each employee is responsible for their work in accordance with the Quality Regulations and the Code of Conduct;
- The true measure of the quality of our products is the satisfied customers, employees, shareholders, and the protection of the environment;
- Each employee must comply with the standards and regulations regarding environmental protection;
- The process of continuous improvement is an integral part of every activity in the company;
- Our goal is the highest level of quality at the lowest cost;
- Quality is the responsibility of all employees;
- The company's strategy is to operate without errors and to comply with the principles of the "Lean Organization";
- The quality policy is available to the interested public;
- The quality policy is planned and monitored by the company’s director and is uniform for the entire company;
- The quality policy is in accordance with the company's standards and takes into account concerns regarding quality, the environment, health and safety at work and information security.
Implementation
The conditions for the proper implementation of the quality policy must be guaranteed by the company's management.
Lenart, October 26, 2023
Management Board of TBP d.d.
Director of the company
Danilo Rojko